Author Archives: Carlos Morandi
The foolproof method to anticipate problems and improve customer satisfaction
Consumers became increasingly demanding. When a company focuses on meeting its needs, it stops thinking...
How to find out what your customers think and feel
When a company listens to its customer, it is able to improve its image and...
Secrets to listening to your collaborators
To really know the experience your brand is offering, you not only need to get...
Keep up with your customers
Times have changed and with the advancement of technology, consumers have become more sophisticated. You...
3 Examples of Customer Satisfaction
3 examples of North American companies that Neil Patel raised in his blog. Inspired!...
3 Phrases That Will Leave You Thinking (Part II)
A while ago I shared the analysis of three quotes from personalities of well-known brands....
7 Advantages of Measuring Your Customer Satisfaction
It's not just about meeting a standard or having metrics for a report. In this summary,...
NPS isn’t everything, you need this too…
The truth is that we are fans of NPS (Net Promoter Score). It’s a simple...
