You're not hearing from your customers. You're hearing from 2% of them (or less).

The other 98% walked out in silence.

GlobalMetrics captures up to 20% of your daily customers at the point of experience - so you stop guessing and start hearing.

CHOOSE OUR SOLUTIONS

Your team thinks everything's fine. Your customers know it's not.

When feedback travels through your staff before it reaches you, it gets filtered. Managers soften complaints. Good reviews get passed up. Bad ones don't. It's human nature.

GlobalMetrics gives you an unfiltered, direct line to what customers actually experienced — in real time, at every location.

Customer Voice

Listen to your customers, analyze their feedback, and take action to enhance their experiences, fostering continuous customer satisfaction and loyalty.

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Employee Voice

An employee platform for feedback to boost workplace satisfaction, engagement, and productivity, while nurturing a culture of trust and continuous improvement.

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Global Check

An audit process designed to improve and maintain high operational standards and effectiveness across the organization.

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Mystery Shopper

Gain valuable insights into your customer experience through anonymous evaluations, allowing you to identify strengths and areas for improvement to ensure consistent excellence across all customer touchpoints.

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Our Benefits

Flexibility to meet your needs

Customization flexibility to adapt dashboards, collectors, and surveys to align with your specific objectives and needs.

Real Time Feedback

Receive the information in real time as it happens ensuring you are always in the loop.

Analytics Capabilities

Gain access to intuitive visualizations and data displays for a clear understanding of customer insights and motivations.

Clients References and Case Studies

We leverage on our diverse industry experience to support your CX management journey, offering valuable use cases to guide your organization as it evolves.

Support and Trainings

We support your project development by offering resources from our library and blog, along with valuable best practices and
frameworks.

Best Quality Feedback On-Site

Don’t settle for post-surveys! Our physical collectors and QR codes capture meaningful feedback when consumers are ready to share, ensuring a high response rate for more informed decision-making.

A successful process has

3 steps

Gain real-time insights into your customers to reach the goals of your business

Industries expertise

Our goal is to assist you in making quick and informed decisions about your operations, enhancing customer satisfaction and business efficiency.

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"Before GlobalMetrics, I was hearing from my staff, a few walkby conversations, and the occasional Google review. Now I have a large volume of real customers telling me every day how we're doing. It's like having customers work for us."

- Keele Cepeda, Store Manager