Frequently Asked Questions

Measuring satisfaction gives you the data-driven insights to improve operations, prioritize investments, and drive sustainable growth. It helps you understand the "why" behind your sales figures and allows you to proactively solve issues before they become a bigger problem.

Very easy. starts with an understanding of your business and your goals to define a survey. It should be intuitive and easy for the client.

Then we program the survey to upload it to our platform. We create the dashboard and the access for your people to be able to get the information anytime.

After that, we prepare the material and coordinate the installation. After it was installed, the information start to flow.

After understanding your operation and goals, we define a draft survey and work on it with you. You will take advantage of all our years of expertise to have an intuitive, simple, and powerful survey that gets the information you are looking for

The key difference is the purpose and quality of the data.

- Reviews are for public reputation and attracting new customers.

- GlobalMetrics is for improving your business's performance. We capture data directly on-site and in real-time, giving you a high, representative response rate. Our surveys provide the specific, actionable insights you need to identify issues and solve them, telling you why customers are satisfied or not.

Yes! Emails and QR codes are channels to deliver the survey. Both are digital and are very flexible. The choice would depend on the objective and the possibilities of the experience to be measured.

It is an operational checklist that enables you to audit your internal processes in real-time. It's a key feature of our platform for ensuring that operational standards, like cleanliness, inventory, or service protocols, are being consistently met across all your locations.

It's designed to give you the data you need to ensure your operations are performing exactly as they should, providing a clear path to maintain consistent quality and brand standards.

Typical users of this tool are:

- Clinics or Medical Business: to prepare their installations and ensure compliance.

- Gyms: to regularly audit the cleanliness of the equipment, the tidiness of locker rooms, and the availability of towels to maintain a high service standard.

- Hotels: to review the preparation of the rooms and make them available for the next passenger.

- Supermarket stores: to audit the in-store experience. They check if aisles are clean, shelves are well-stocked, and if cashiers are following the customer service protocol.

These are only a few examples of the uses. In summary, any repetitive process is subject to being audited to ensure compliance and learn to improve it.