Automotive
The key to success in the automotive industry is to offer a holistic experience that meets the client’s needs, that is, focusing on the important aspects of their experience with the brand that include from research and purchase to property and service.
Success Story
Audi Chile is a leading company in the Chilean Premium car market. The company has experienced constant growth in recent years and is expected to continue growing in the future. It has 10 branches in Chile.
Challenge
In their eagerness to have the best possible service, they wanted to know in detail what was the perception by the client of the workshop experience from the agendation to the delivery. Thank you if it was positive and take actions if it was negative.
Solution
They introduced the tool in their processes and included it as part of customer CRM managing
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