The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignore
Felipe Darrigrandi Published on: 20/09/2025
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News and information to be up to date on how to improve customer experience
Felipe Darrigrandi
The Secret to ROI: How Measuring Customer Satisfaction Reveals the Impact of Your Investments
Felipe Darrigrandi Published on: 21/05/2025
How the understanding of customer satisfaction can help measuring the ROI of different alternstives and guide the investment decisions.
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Beyond the Stars: Taking Your Customer's Voice from Echo to Action
Felipe Darrigrandi Published on: 15/05/2025
A simple guide to start tracking customer satisfaction to put the voice of the customer at the center of company strategy
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Revolutionizing Hospital Operations with Real-Time Monitoring Solutions
Published on: 29/04/2025
In the fast-paced world of healthcare, operational efficiency can mean the difference between a smooth patient journey and a frustrating experience. Real-time monitoring solutions have emerged as a vital tool for hospitals.
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