Author Archives: Carlos Morandi
What is real-time feedback in 2023 and why using it attracts success
Customer-centric company culture demands more agile and perceptive business than ever before. Interacting in real-time...
5 Tips for Listening to Your Customers: Offer What They Do Want
Listening to the customer is improving the image of your business, becoming a company with...
How to Do Satisfaction Surveys with Different Customers
Without using customer satisfaction surveys, how do you know if they're comfortable or not? Find...
Customer Satisfaction Examples and Key Insights
Does your company listen to what users are feeling? This can make or break your...
What exactly is customer experience today (2022)
Customer Experience (CX) is the sum total of all interactions a customer has with a...
How to use satisfaction surveys for your customer journey
Listening to your consumers is a choice, not a gift. Find out what's going on...
CX: Find out what your customers want before they do
Now you can know precisely what they think of your business and use it to...
How to imitate Amazon’s successful customer experience policy
Incorporate customer satisfaction tools used by the e-commerce giant and boost your company's growth....
The Value of Receiving Honest Feedback When the Experience Unfolds
Your customer reviews are very important to bring solutions to your business....
Active Listening: The Ultimate Technique for Customer Satisfaction
"Humanizing" feedback in your company's internal and external communication processes is the key to enhancing...
