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The Two Sides of the Feedback Coin

The Two Sides of the Feedback Coin

The Two Sides of the Feedback Coin

Felipe Darrigrandi

Published on: 16/10/2025

Discover the two sides of customer feedback — correction and recognition — and how real-time insights can help businesses grow, innovate, and strengthen customer loyalty.

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The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignore

The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignore

The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignore

Felipe Darrigrandi

Published on: 20/09/2025

New Blog Post Description

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The Secret to ROI: How Measuring Customer Satisfaction Reveals the Impact of Your Investments

The Secret to ROI: How Measuring Customer Satisfaction Reveals the Impact of Your Investments

The Secret to ROI: How Measuring Customer Satisfaction Reveals the Impact of Your Investments

Felipe Darrigrandi

Published on: 21/05/2025

How the understanding of customer satisfaction can help measuring the ROI of different alternstives and guide the investment decisions.

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Beyond the Stars: Taking Your Customer's Voice from Echo to Action

Beyond the Stars: Taking Your Customer's Voice from Echo to Action

Beyond the Stars: Taking Your Customer's Voice from Echo to Action

Felipe Darrigrandi

Published on: 15/05/2025

A simple guide to start tracking customer satisfaction to put the voice of the customer at the center of company strategy

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