The Value of Receiving Honest Feedback When the Experience Unfolds

Your customer reviews are very important to bring solutions to your business....

Active Listening: The Ultimate Technique for Customer Satisfaction

"Humanizing" feedback in your company's internal and external communication processes is the key to enhancing...

The foolproof method to anticipate problems and improve customer satisfaction

Consumers became increasingly demanding. When a company focuses on meeting its needs, it stops thinking...

How to find out what your customers think and feel

When a company listens to its customer, it is able to improve its image and...

Secrets to listening to your collaborators

To really know the experience your brand is offering, you not only need to get...

Keep up with your customers

Times have changed and with the advancement of technology, consumers have become more sophisticated. You...

3 Examples of Customer Satisfaction

3 examples of North American companies that Neil Patel raised in his blog. Inspired!...

Your employees are responsible for your reputation

The commitment of your employees is essential for the generation of results. Finding methodologies that...

3 Phrases That Will Leave You Thinking (Part II)

A while ago I shared the analysis of three quotes from personalities of well-known brands....

7 Advantages of Measuring Your Customer Satisfaction

It's not just about meeting a standard or having metrics for a report. In this summary,...