Author Archives: Carlos Morandi

3 Phrases That Will Leave You Thinking (Part II)

A while ago I shared the analysis of three quotes from personalities of well-known brands....

7 Advantages of Measuring Your Customer Satisfaction

It's not just about meeting a standard or having metrics for a report. In this summary,...

NPS isn’t everything, you need this too…

The truth is that we are fans of NPS (Net Promoter Score). It’s a simple...