Author Archives: Carlos Morandi
How to use satisfaction surveys for your customer journey
Listening to your consumers is a choice, not a gift. Find out what's going on...
CX: Find out what your customers want before they do
Now you can know precisely what they think of your business and use it to...
How to imitate Amazon’s successful customer experience policy
Incorporate customer satisfaction tools used by the e-commerce giant and boost your company's growth....
The Value of Receiving Honest Feedback When the Experience Unfolds
Your customer reviews are very important to bring solutions to your business....
Active Listening: The Ultimate Technique for Customer Satisfaction
"Humanizing" feedback in your company's internal and external communication processes is the key to enhancing...
The foolproof method to anticipate problems and improve customer satisfaction
Consumers became increasingly demanding. When a company focuses on meeting its needs, it stops thinking...
How to find out what your customers think and feel
When a company listens to its customer, it is able to improve its image and...
Secrets to listening to your collaborators
To really know the experience your brand is offering, you not only need to get...
Keep up with your customers
Times have changed and with the advancement of technology, consumers have become more sophisticated. You...
3 Examples of Customer Satisfaction
3 examples of North American companies that Neil Patel raised in his blog. Inspired!...
