Author Archives: Carlos Morandi
The Power of Listening: How Understanding Your Customers Can Supercharge Your Business
In today’s fiercely competitive business landscape, understanding your customers isn’t just advantageous—it’s essential for survival...
The Ultimate Guide to Transforming Retail Customer Experience with Omnichannel Strategies
Welcome to the ultimate guide on transforming retail customer experience with omnichannel strategies. In today’s...
7 Proven Strategies to Enhance Customer Experience in Retail: A Comprehensive Guide
In the highly competitive world of retail, providing an exceptional customer experience is crucial to...
Perception is Reality: How Consumers Work, but a Mistake for Businesses
We often hear the saying “perception is reality.” This concept, very popular in the marketing...
The Difference Between NPS and Customer Satisfaction Index: Which is the Best Metric to Measure Customer Loyalty?
It doesn't really matter what your company does. Wether you sell products or services, you...
7 Great Customer Service Quotes and Helpful Tips
There are phrases in customer service that are "perfect" because they are always productive in...
How to measure customer experience in record time?
Providing an exceptional customer experience is today a key aspect of the success of any...
Customer Satisfaction Survey Examples: 20 Questions
Customer surveys are the most direct and easiest way to gather constructive feedback from the...
The problem of the customer journey is real. Learn how to avoid it
On the surface, the customer journey may seem simple. But take a closer look and...
What Questions to Ask in a Product Satisfaction Survey
How do you find out what they want most? Learn 5 key questions that can't...
